Description We are looking for a compassionate Customer Experience Specialist to support a mission-driven non-profit organization in San Diego, California. This contract opportunity with permanent potential is ideal for someone who enjoys helping others, communicates with empathy, and can guide individuals to the right services and resources. In this role, you will serve as a key point of contact for incoming inquiries while maintaining accurate records and partnering with internal teams to deliver timely support.

Responsibilities:
• Manage incoming calls and inquiries, offering clear guidance, helpful information, and appropriate service referrals based on each individual’s needs.
• Record client conversations and case details thoroughly in web-based platforms to ensure timely and accurate documentation.
• Stay informed on community programs, organizational offerings, and available support resources in order to provide reliable assistance.
• Work closely with coll...