Description We are looking for a compassionate Customer Experience Specialist to support community members by delivering responsive, service-focused assistance in a mission-driven non-profit environment. This contract opportunity is based in San Diego, California, and is ideal for someone who thrives in a fast-paced call center setting while helping individuals connect with essential programs and resources. The person in this role will handle incoming inquiries, maintain accurate records, and work closely with internal partners to ensure each interaction is handled with care and consistency.

Responsibilities:
• Manage a high volume of incoming calls and respond to questions with clear, helpful, and empathetic service.
• Guide individuals to appropriate programs, community resources, or next steps based on their specific needs.
• Enter complete and timely notes into web-based platforms and customer record systems after each interaction.
• Stay informed on available ...