Description We are looking for a Customer Experience Specialist to join a mission-focused non-profit organization serving the community. This contract opportunity with potential for a permanent role is ideal for someone who brings empathy, professionalism, and strong communication skills to every client interaction. In this role, you will support individuals reaching out for guidance, connect them with appropriate resources, and help create a positive service experience through accurate documentation and effective coordination.

Responsibilities:
• Handle incoming calls and inquiries with professionalism, providing clear guidance, support, and appropriate resource information.
• Record customer interactions promptly and accurately in web-based platforms and customer management systems.
• Stay informed on available programs, community services, and organizational resources in order to give current and helpful information.
• Work closely with internal departments to c...