The Role

We’re seeking a dynamic and experienced Customer Experience Specialist to join our fast‑growing team across Asia. You will be responsible for responding to customer queries in a timely manner, via phone, email or chat and supporting merchants on qlub’s platform and services. This role requires strong communication and problem‑solving skills, and Mandarin proficiency to support Chinese‑speaking associates. You’ll play a pivotal role in shaping qlub’s expansion, working closely with our partners to deliver frictionless guest experiences and empower restaurants to thrive.

This is more than a job. It is an opportunity to help shape how qlub scales as we build high‑performing, diverse teams around the world.

What you’ll be driving

• Respond to customer queries in a timely manner, via phone, email or chat.
• Identify and troubleshoot issues that customers may encounter while using the service.
• Capture, organize and repo...