Description
We are looking for a Customer Experience Specialist to support a retail environment through careful evaluation of in-store customer interactions. This contract position centers on monitoring service delivery, identifying how staff engage with shoppers, and helping promote a consistent and detail-oriented experience. The ideal candidate is observant, impartial, and comfortable capturing clear feedback that can help improve day-to-day customer service performance.


Responsibilities:

• Observe employee interactions with customers throughout the store and assess the overall quality of service being delivered

• Evaluate how team members communicate with shoppers, including clear communication, responsiveness, and helpfulness

• Recognize effective service behaviors as well as areas where the customer experience could be strengthened

• Record detailed, objective notes and prepare organized summaries of in-store observations
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