Elevate customer satisfaction as a Customer Experience Specialist at Tayco, a leading office furniture manufacturer. Contribute to fulfilling customer requests through efficient order processing and exceptional service.
Tayco is seeking a passionate individual for its Customer Experience team. This role involves reviewing purchase orders, communicating with dealers, and ensuring every request is handled efficiently. You will utilize the ERP system for accurate order verification and maintain quality service for both internal and external customers.
Key Responsibilities:
• Review and communicate purchase orders accurately
• Process and verify customer orders using ERP system
• Create order headers for Order Analysts’ review
• Complete documentation for Tayco installations
• Handle customer inquiries to ensure satisfaction
Requirements:
• Strong customer experience and troubleshooting skills
• Ability to resolve conflicts and negotiate effectively
• Highl...