Elevate customer satisfaction at Imperial Dade Canada as a Customer Experience Specialist. This hybrid role in Calgary, Edmonton, or Winnipeg focuses on excellent communication and order processing.
As a Customer Experience Specialist (CXP), you'll engage with customers nationwide, answer inquiries, and manage orders. Your responsibilities include maintaining assigned accounts, monitoring stock, and identifying process improvements for enhanced efficiency. Leveraging your customer service expertise will be vital in this role to ensure consistent performance and exceed management goals.
Key Responsibilities:
• Answer customer calls and emails across Canada
• Process manual and electronic orders efficiently
• Manage assigned accounts with proactive problem-solving
• Collaborate with internal teams to enhance customer experience
• Recommend changes in processes based on feedback
Requirements:
• 2+ years of customer service experience preferred
• 2-5 years in ...