Description
Customer Service Representative (2nd Shift | 3:00 PM – 10:00 PM)

Location: Waterloo

Schedule: Monday–Friday, 3:00 PM – 10:00 PM


Overview:

We’re looking for a dependable and customer-focused professional to support a quickly growing team on second shift. This role is ideal for someone who thrives in a fast-paced environment, stays calm under pressure, and is committed to delivering responsive, high-quality service.


What You’ll Do:

+ Serve as the primary point of contact for incoming inquiries, providing timely and professional support

+ Gather and verify accurate information while maintaining attention to detail

+ Communicate clearly with internal teams to coordinate next steps and ensure smooth service delivery

+ Maintain thorough and accurate documentation of all interactions

+ Handle sensitive situations with discretion, professionalism, and empathy

+ Prior...