General Function

Project a professional image of the company, build a trusting relationship with customers and increase their level of satisfaction with the quality of services offered. This role works Monday to Friday from 8:30am to 5:00pm. The Customer Experience Representative position is a full-time position.

Major Duties and Responsibilities

• Answer questions from customers regarding products and offer technical support.
• Contact customers to inform them of any changes to their order or potential further delays and offer solutions.
• Advise customers on Essilor Group products and suggest an alternative or corresponding product if an item is out of stock.
• Follow up with customers when changes affect the promised service.
• Work closely with the sales team.
• Provide adequate information to internal and external customers using computer tools and software.
• Manage customer files using internal tools (WI...