**POSITION SUMMARY**

The Customer Experience Program Manager leads cross‑functional initiatives that elevate customer insight, enhance service delivery, and drive data‑informed sales and business decisions. This role owns program initiatives that help inform the business—including programs like the Customer Relationship Survey, Customer Health, Business Reviews and Sales Reporting.

Partnering cross-functionally, this position translates customer and sales data into actionable insights, scalable process improvements, and measurable outcomes. The role is responsible for managing complex programs and projects, reporting efficiencies and ensuring consistent execution against business priorities. Strong program and project management, analytical rigor, automation expertise, and executive‑level communication skills are essential.

**PRIMARY OBJECTIVES AND RESPONSIBILITIES**

+ Lead customer experience programs from planning through execution, including defin...