ResponsibilitiesParchment Operational Lead: Lead post‐sale operational alignment for Parchment, ensuring accurate data flows between Salesforce and Gainsight and providing Customer Experience teams with the tooling necessary to achieve integration milestones.Scrappy Problem Solving: Act as first responder for CX operational blockers, performing manual data cleanup for renewal forecasting or quick Salesforce workflow fixes to get results quickly.Process Design & Implementation: Translate business requirements from Parchment and specialized BU leaders into scalable, friction‐reducing workflows; design, test, and ship improvements to the customer journey for both internal teams and customers.Data Integrity & Reporting: Maintain the source of truth for assigned business units and build/manage Salesforce and Tableau reports to track renewal risk, adoption, and bookings.Cross‐Functional Coordination: Serve as connector between CX, Sales Ops, and Enterprise Systems (IT), proactively identi...