Elevate customer satisfaction as a Manager Customer Experience Trainee with TD. Utilize your skills in dynamic leadership to foster impactful interactions and operational excellence.
In this role, you will mentor and coach a high-performing team to deliver exceptional customer experiences. Your responsibilities will include ensuring compliance with policies, supporting frontline staff in complaint resolution, and collaborating with partners. This position requires proactive engagement to enhance customer conversations and maintain branch standards.
Key Responsibilities:
• Mentor your team to achieve operational excellence in customer interactions
• Meet compliance requirements through effective scheduling and policy adherence
• Collaborate with One TD partners to address customer needs
• Support front-line staff with complaint resolutions and escalations
• Coach on customer conversation strategies to enhance experience
Requirements:
• Undergraduate degree or ...