Req ID: 135968
Remote Position: Yes
Region: Americas
Country: USA
**Summary**
As the Customer Experience Manager (CXM), you will be the champion for our customers, ensuring a seamless, high-value experience from initial engagement through deployment and lifecycle support of our server and networking portfolio. You will work closely with sales, engineering, and support teams to map the customer journey, analyze feedback, and drive process improvements that reduce churn and build long-term loyalty
**Detailed Description**
Key Responsibilities
+ Customer Journey Mapping & Optimization: Map the end-to-end customer journey—from order configuration and procurement to installation of switches/servers and post-sales support—to identify and eliminate friction points.
+ Voice of the Customer (VoC): Lead the collection and analysis of customer feedback through NPS (Net Promoter Score), CSAT (Customer Satisfaction), and direct interviews to identify actionable insights.<...