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Customer Experience Manager

Hybrid Remote - Notting Hill, London (minimum 3 days in office)
£40,000 base

The Role

Reporting directly to the CCO, our client is looking for a commercially minded Customer Experience Manager to lead and optimise the full customer journey — from first enquiry through to post-sale experience.

This role sits at the centre of the customer and revenue operation, overseeing AI-driven service and sales workflows alongside a Customer Experience Executive. You’ll combine customer experience management, inside sales, operational oversight, and commercial performance, while helping scale direct sales operations ...