The Role

The Customer Experience Manager (CXM) looks after 40‑50 EMEA Accounts with extreme ownership and accountability of the success and experience of each customer. A CXM’s typical week involves customer meetings, virtual or on site, supporting customers with product utilisation, success, and momentum on their account. You will work alongside the wider teams including Customer Support, Professional Services and Sales teams, to name a few. You may be supporting some customers remotely; however, this role also has the requirement and expectation to travel across UK, IRE and on occasion overseas. You will build strong relationships with Kinetic customers at all levels with the aim of ensuring customer satisfaction and minimising any form of attrition. You will have a consultative, customer‑centric approach to the identification and implementation of solutions that meet the customer’s needs.

What You’ll Be Doing

• Have a strong, ...