Location: Bangalore

Position Type: Full-Time, Permanent

Grade Level: GM

Compensation: Up to ₹50 LPA plus perks

Experience Focus: Min 7 yrs

We are seeking a Customer Experience Manager with a strong background in UX and Service Strategy to join our Solution R&D Center. This is a high-impact corporate role for a global mobility leader, designed for a strategist who can anchor complex business goals onto human-centered design methodologies.

What this role is (and isn't):

• It is NOT a traditional customer care, operations, or support management role.
• It is NOT a tactical UI/UX screen layout or visual asset creation role.
• It IS an end-to-end service design and strategy position. You will connect macro societal trends, digital ecosystems, and user insights to design the overarching frame...