Elevate patient interactions as a Customer Experience Manager at Science & Humans, Canada’s leading hormone health platform. Drive meaningful change in customer care and retention across both B2C and B2B.
In this individual contributor role, you will manage the customer journey from first consultations to ongoing support. With a focus on clinical operations, user feedback, and process improvement, you will shape a customer experience strategy based on empathy and trust. Your ambition to step into leadership aligns with our rapidly growing organization.
Key Responsibilities:
• Enhance the full customer lifecycle for B2C and B2B
• Develop a customer experience strategy for differentiation
• Analyze NPS and CSAT metrics to improve support
• Assist with Nurse Practitioner scheduling and follow-up
• Support corporate wellness partnerships and customer retention
Requirements:
• 3–6 years in Customer or Patient Experience roles
• Experience in digital health or r...