Lead customer interactions and enhance service quality with Oldcastle, a CRH company. This on-site role in Stockton or Fontana focuses on team management and problem-solving.
As a Customer Experience Manager, you will supervise representatives and ensure customers receive timely service. Your leadership will foster a dynamic culture that prioritizes customer satisfaction while enhancing business growth. You will act as a key liaison among sales, operations, and finance, promoting effective communication across departments.
Key Responsibilities:
• Manage customer service interactions and issue resolutions
• Hire, train, and coach Customer Experience Representatives
• Develop strategic relationships with customers for feedback
• Monitor sales order processing for accuracy
• Conduct reports related to operations and sales departments
Requirements:
• Bachelor's Degree or equivalent experience
• 4+ years in customer service or related fields
• Strong leaders...