Enhance customer satisfaction as PetSmart's Retail Customer Service Supervisor. This role emphasizes personal service, associate development, and maintaining store standards while offering a fulfilling work environment.
The Experience Lead supervises customer service engagements, promotes pet parent loyalty, and oversees team members at PetSmart. Your experience in leading retail teams and fostering associate growth will be crucial. Responsibilities include handling operational tasks, ensuring a positive shopping atmosphere, and coordinating store events.
Key Responsibilities:
• Provide training and mentoring to associates
• Drive pet parent experience initiatives and outcomes
• Manage store event coordination and logistics
• Oversee cleanliness and safety standards throughout the store
• Operate POS systems and ensure accurate cash handling
Requirements:
• 2+ years of retail experience in a customer-focused setting
• Leadership background preferred for te...