Job Description

Every day millions of people read our content. Would you like to be part of our customer journey?

Are you ready to be a Customer Service Customer Experience Lead, encouraging and inspiring others to improve customer experience, investigating and driving forward the implementation of process improvements?

This role is available on a six-month fixed-term basis and will work from home and from our offices in Oxfordshire three times a week. 

The position reports to the Customer Service Manager and will work as part of a global Customer Service team, collaborating to manage day-to-day business processes and customer workflows, liaising with other departments where appropriate. Investigating and driving forward the implementation of process improvements to improve customer satisfaction, first-time resolution, and reduce customer effort will be a key requirement.

The successful candidate should have demonstrable previous Customer ...