Position Overview
Company Overview LOTTE Duty Free, founded in 1980, leads the Korean duty‑free industry and operates stores in Australia, Guam, Japan, South Korea, New Zealand, Vietnam, and Singapore Changi Airport with 18 stores across 4 terminals.
Job Summary As a Customer Experience Executive, you will deliver exceptional service, resolve complaints, and create memorable shopping experiences that enhance customer loyalty and satisfaction.
Responsibilities - Respond promptly and professionally to customer enquiries, feedback, complaints, and compliments via email and Changi Airport Group feedback portals to resolve issues effectively
- Develop comprehensive product and service knowledge to offer personalized recommendations and tailored solutions to customers
- Apply active listening skills to accurately identify customer needs and preferences and respond appropriately
- Collaborate with internal t...