Position Overview
About the Role
:
The Executive - Customer Experience is responsible for resolving issues, keeping customers updated, analysing trends, supporting clients, managing service schedules, maintaining records, and tracking performance metrics. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Requirements
Job Responsibilities:
To collaborate with departments to address issues, ensure resolutions are effectively implemented, and provide complaint data reports as required. Keeps customers informed about the progress of their complaints and provides timely answers and solutions. Analyzes complaint trends to identify areas for improvement. Provide ongoing support to clients. Track and monitor client engagement while offering updates and actionable recommendations. Addresses and resolves client inq...