LIC is a farmer-owned co‑operative that’s been supporting herd improvement in New Zealand’s dairy sector for more than 115 years. We’re focused on providing superior genetics, reliable testing and diagnostics, integrated on‑farm software, and great customer service, all designed to help farmers make smarter decisions every day.

As a proud generational co‑operative, we’re here for farmers, their families, and rural communities, not just for today, but for the future. And none of it happens without our people. Whether on farm, in the lab, or behind the scenes, every one of us plays a part in helping New Zealand farmers succeed.

Your Role

As part of LIC’s Customer Experience function, and reporting to the Experience Design Manager, you’ll shape and embed cohesive, measurable experiences across every customer touchpoint. You’ll turn customer insights into action—ensuring customer needs are at the heart of decisions, design, and delivery.

Working acro...