**Requisition Number:** 225036

**Job Description**

The Customer Experience Coordinator provides outstanding customer service to both our internal partners and our customers through various activities using their knowledge of Alarm Systems, Portable Fire Extinguishers, Suppression Systems or Sprinkler Systems. Duties include answering customer calls, assisting with customer needs, scheduling service for customers, assisting in account reconciliation, preparing reports and invoices, securing permits, and ordering for occasional miscellaneous projects.

Key Responsibilities Include:

+ Serve as a liaison regarding fire systems (alarm, portable extinguisher, suppression, or sprinkler) in order to support customers with relevant and accurate information.
+ Carry out procedural tasks to support interdepartmental relationships and provide problem solving solutions to internal teams. Manage workload of assigned field technicians based on available work, th...