A financial technology company needs a Customer Experience Associate who can handle complex payment processing support while maintaining exceptional service standards. This role puts you at the center of customer success for an innovative fintech platform serving Australian markets.

THE ROLE

You will manage customer support operations for a financial technology platform, focusing on payment card integration, cashback processing, and merchant onboarding support. This position requires technical problem-solving skills combined with excellent customer communication abilities to resolve complex payment system issues.

WHAT YOU WILL DO

Merchant Onboarding

• Set up campaigns and update campaign details
• Ensure data accuracy in campaign details
• Contact clients to obtain missing information
• Liaise with customers and team members to ensure timely deliveries
• Communicate importan...