About the Role

We are seeking a dedicated Customer Success Associate who is passionate about enhancing the experience of business travelers.

Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy!

What You’ll Do

• Be a role model and a trusted advisor by showcasing Perk values and a customer‑centric approach in every customer interaction.
• Support and engage with our customers with their global business travel requirements.
• Communicate with customers via phone, live chat, and e‑mail to effectively resolve travel issues.
• Exceed customer expectations when managing bookings, queries and requests.
• Answer customer requests and act as their trusted travel adviser, thinking out of the box to provide innovative solutions where appropriate.
• Stay up‑to‑date with new features and product launche...