Customer Excellence Manager£ per hour | Coventry | 13‑week temporary contract | Start date: ASAP | Basic DBS required

Your newpany

You will be joining a forward‑thinking housing provider on a 13 week basis initially. The organisation ismitted to delivering exceptional customer experiences and is undertaking a key period of transition while they recruit permanently for this position. They are seeking an experienced Customer Excellence Manager to lead customer‑focused improvement activity and ensure customers remain at the centre of service design, decision‑making, and operational performance.

Your new role

As the Customer Excellence Manager, you will lead a team of Customer Excellence Leads, ensuring the customer voice is championed across all levels of the organisation. You will take ownership of customer journeys, ensuring every interaction reflects the organisation’smitments and provides a seamless, safe, and valued experience.Your role will incl...