ROLE SUMMARY

Summarize the primary purpose & key accountabilities of the role including geographical scope (i.e. Global vs. Country/Region). Summary should be concise and include strategic information that would attract candidates to the role. It may be helpful to complete this section after you have finished the other sections of the document.

The Customer Engagement Specialist role is a pivotal focused on building strong collaborative relationships with customers to enhance satisfaction loyalty and long-term partnerships. Primarily focused on customer engagement activities this role ensures customers needs are met while supporting Order-to-cash Operations to enable a seamless end-to-end customer journey. As a strategic partner the specialist collaborates closely with the Commercial teams and the GSC Center of Excellence to deploy segmentation and customer collaboration strategies.

Key responsibilities include launching customer surveys collecting and f...