Customer Engagement Officer
Fixed Term Contract, 2+ years
£36,000
Manchester

Hamilton Woods Associates are currently recruiting for a Customer Engagement Officer to develop and deliver clear, engaging communications across digital, print, social media, web and face-to-face channels.

Duties and Responsibilities of the Customer Engagement Officer:

Develop and deliver clear, engaging communications across digital, print, social media, web and face-to-face channels.
Produce resident-focused content including newsletters, FAQs, project updates, briefings and web copy, simplifying complex regeneration activity.
Maintain accurate and up-to-date project information across websites and digital platforms.
Plan and deliver community engagement activities including consultations, workshops, drop-ins, surveys and online events.
Build positive relationships with residents, stakeholders and community groups, encouraging inclusive participation and feedba...