• Support the Customer Engagement team in the implementation, coordination and tracking of regulatory initiatives.
• Assist in the operationalisation of new complaints‑handling frameworks, procedures and processes.
• Handle customer complaints relating to all insurance products (Life, Health, General, Group), staff and representatives’ conduct and Income’s services.
• Perform operational and administrative duties such as managing the central mailbox, assigning cases, maintaining trackers and documentation, and taking minutes during internal meetings and etc.
• Undertake projects, assignments or ad‑hoc tasks as delegated by the Senior Manager or CE managers.

Requirements

• Prior experience in complaints management, customer operations, and regulatory support would be preferred.
• Strong written and verbal communication skills with the ability to handle customer interactions professionally and empathetically.