Salary

Job Purpose

Customer Engagement Assistant

About the role

At Stagecoach, customer experience comes first. As a Customer Engagement Assistant, you’ll deliver outstanding service across voice and digital channels, making sure every customer feels heard, valued and supported. Using your people skills and our smart technology, you’ll focus on resolving issues first time, every time.

You’ll adapt to each customer’s needs, work closely with our regional teams, and spot trends that help improve how we do things. Your insight will help shape better experiences for future customers.

What you’ll do