Customer Design & Support Manager – Midlands

Part of a well‑established, rapidly growing & dynamic company, working in the technical department, you will be responsible for providing direct support for a variety of customers, from household names to start‑up businesses.

Reporting to the Technical Services Manager, you will provide innovative design solutions for both existing & potential customers. You will work closely with customers to generate direct cost savings or indirect cost savings through productivity improvements.

You will be a customer‑facing team player, demonstrating a high level of commitment and initiative. You will listen to customers’ needs, take design briefs, and create CAD samples. Your solutions will reflect a caring understanding of customers’ needs and challenges.

Generate reports to support proposals in Word or Excel as needed. Demonstrate excellent time‑management skills, managing multiple projects for various customers ...