Note: Can be based in Melbourne (Airport) or Brisbane (Karawatha)

Love fixing what’s broken, simplifying the complex, and making things run better?
This is your chance to step into a high-impact role and shape how Freight delivers customer experience end-to-end.

We’re looking for a Customer Design & Improvement Lead to drive smarter, faster, smoother customer processes across Customer Service, Customer Success, Onboarding/Implementation and Premium Customer Service.

Reporting to the GM, Customer Experience – Freight, you’ll lead the optimisation agenda cutting friction for customers, reducing wasted effort for teams, and making sure new products and services land seamlessly into scalable, fit-for-purpose processes.

What You’ll Be Doing

• Spot what’s slowing us down (and fix it) across Freight customer journeys.

• Lead cross-functional improvement projects, workshops and journey mapping.