Job Introduction                 

We are recruiting for a Customer Contact Specialist based at our Audi dealership in Solihull.

The hours of work are 40 hours per week between 8:00am to 6:00pm (typically either 8am to 4.30pm or 9.30am to 6pm) Monday to Friday and working a Saturday on a rota basis (Saturday time given back in lieu).

The basic salary for this position is £26,513 with a monthly bonus earning you £30,000 uncapped OTE per annum.

This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.

Role and Responsibilities

Dealing with Aftersales calls, booking customers vehicles into the Dealership for service or repairs
Accurate data inputting of customer details
Increase customer retention while ensuring customer satisfaction
Improve and drive lead conversions
Contacting prospective customers and upselling products
Initiating the solving of custom...