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Customer Contact Specialist

Contact Centre Birmingham
Location 📍 Birmingham, United Kingdom
Posted 📅 June 09, 2026
Work Type ⏰ Full-time

Position Overview

Job Introduction

We are recruiting for a Customer Contact Specialist based at our Audi dealership in Solihull.


The hours of work are 40 hours per week between 8:00am to 6:00pm (typically either 8am to 4.30pm or 9.30am to 6pm) Monday to Friday and working a Saturday on a rota basis (Saturday time given back in lieu).


The basic salary for this position is £26,513 with a monthly bonus earning you £30,000 uncapped OTE per annum.


This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.


Role and Responsibilities

  • Dealing with Aftersales calls, booking customers vehicles into the Dealership for service or repairs

  • Accurate data inputting of customer details

  • Increase customer retention while ensuring customer satisfaction

  • Improve and drive lead conversions

  • Contacting prospective customers and upsel...
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    Job Details

    Employment Type
    Full-time
    📊
    Category
    Information and Record Clerks
    🏠
    Work Arrangement
    On-site
    📍
    Location
    Birmingham, United Kingdom