Position Overview
Job Title : Customer Contact Management Senior Analyst (French speaker)
Department : Sanofi Business Operations, Order to Cash
Location : Budapest
Main responsibilities
Experience:
At least 2-4 years´ experience in Customer service in contact with the customers or similar (essential) preferably in Pharma Strong understanding of order to cash overall processesGood business acumen (advantageous) Experience in call centers resolving customers issues (advantageous)Strong problem solving, deductive and analytical skills (advantageous)Experience in process improvement project (advantageous)Hard and Soft Skills:
Hands-on experience of Salesforces Service Cloud(essential) & SAP in S4 Hana preferablyKnowledge of Microsoft Office and expertise of MS Excel (essential) Ability to interact with customers in a professional manner (essential) Is self-motivated...