Mashreqbank PSC in Pakistan is seeking a dedicated professional to handle and resolve complex customer complaints effectively. You will be responsible for maintaining high service quality and ensuring all complaints are logged and followed up promptly.

The ideal candidate should have a graduate degree, excellent communication skills in English and Arabic, and at least 1-5 years of complaints handling experience in banking.

This role requires a proactive approach, analytical skills, and the ability to work under pressure while maintaining a customer-focused attitude.