Drive customer-first initiatives at Manulife as Manager of Customer Centricity, focused on strategy and hands-on execution. Collaborate with teams to elevate customer experience and communicate impact.
This critical role within the Global Customer Centricity team at Manulife encompasses both strategic vision and practical implementation. You will work alongside the Director of Global Customer Centricity to foster a customer-centric culture across the organization. Essential skills include storytelling, project management, and creating effective communications strategies to achieve customer objectives.
Key Responsibilities:
• Develop frameworks to showcase customer impact stories
• Communicate benefits of customer experience initiatives
• Collaborate with Global Communications for consistent messaging
• Lead cultural change towards a customer-first mindset
Requirements:
• Bachelor’s in Business, Marketing, or related field
• 4+ years in consulting or customer ...