Focus on order processing, order fulfilment till delivery in promptly and accurately manner.
Acknowledge customers’ email on queries/feedback/ order placement within one working day.
Follow up with customers to ensure high-level satisfaction and determine future requirements.
Ensure that customer's complaints/feedback are well investigated, resolved, and escalate the complaints/feedback aptly to Senior and work with Regulatory & QSHE swiftly & independently.
Ensure the availability of certificate of analysis/compliance, applying for inspection status.
Prepare, generate, and disseminate customer's reports in a timely and accurate manner.
Collect and sustain sales data and database of customer contacts.
Maintain good filing and retrieval system to ensure easy access to work documents, when needed.
Recommend management systems improvement measures to the Superior.