Role

The selected candidate will be responsible for providing service support to existing customers.

They will also manage the onboarding of new customers by configuring fitness studios based on their operational needs, ensuring a smooth adoption of the platform and simplifying their daily activities.

Main Responsibilities

• Lead new customers through the onboarding journey, from initial setup to full product adoption
• Conduct product walkthroughs, training sessions, and configuration support
• Understand customer objectives and tailor onboarding plans to meet their needs
• Monitor onboarding KPIs, ensuring customers reach key activation milestones
• Collaborate with Sales to ensure a smooth handover after contract signature
• Identify potential adoption risks early and take action to resolve them
• Serve as the primary point of contact for customer inquiries, escalations, and...