Position Overview
THE TASKS AWAITING YOU
Customer Inquiries: Handling and coordinating B2C cases, including escalation Communication & Optimization: Further developing content and processes, including automation Analysis & Reporting: Monitoring KPIs and identifying improvement measures CRM & Data: Ensuring data quality and a 360° view of the customer Projects: Management of customer care initiatives and special programs HOW YOU CAN INSPIRE US
proven experience in customer service or B2C support strong communication skills with empathy and problem-solving mindset Proficiency in CRM systems and digital support tools basic motorcycle knowledge (training provided) Ability to manage projects effectively and efficiently and collaborate across functions Multi-tasking, resilience and the ability to operate under pressure WHAT YOU CAN LOOK FORWARD TO