Position: Customer Care Specialist (German)

Location: Remote in Hungary

Employment type: Full-time

We are seeking experienced German-speaking Customer Care Specialists to join a highly-rated BPO known for its excellent employee satisfaction. In this role, you will support customers of a prominent financial services company.

Duties and Responsibilities:

• Deliver exceptional customer service by promptly addressing inquiries, resolving issues efficiently, and ensuring overall satisfaction.
• Provide accurate and timely responses to customer inquiries via phone, email, and live chat support.
• Utilize internal and external resources to deliver top-tier service.
• Identify and escalate priority or unresolved issues to appropriate teams.
• Route calls to the correct resources and document all interactions according to standard procedures.
• Monitor and c...