Customer Care Specialist

At 2degees, our mission is to Fight for Fair. Join an award-winning team delivering exceptional customer experiences in tech support.

CUSTOMER CARE SPECIALIST - Auckland!

As a Customer Care Specialist, you’ll be the first point of contact for customers seeking technical support across broadband and mobile services. You’ll troubleshoot and resolve connectivity, equipment, and service issues while delivering an outstanding customer experience at every interaction. You’ll also be joining an award-winning team, recognised with multiple CRM Industry Awards for excellence in Customer Support, Inbound Sales, and Telco.

How you’ll show up

• Respond to customer enquiries via phone, email, social, and chat regarding technical issues with internet, mobile, and related services
• Troubleshoot and resolve connectivity, voice service, and hardware issues (e.g., routers, modems, smartphones)
• Explain tec...