⏰ Full-Time

Customer Care Specialist at Reputable Company

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Confidential

                    Location
                    📍 Ghana, Ghana
                

                    Posted
                    📅 June 17, 2026
                

                    Work Type
                    ⏰ Full-Time
                

Position Overview

We are looking for a Customer Care Specialist to assist our customers with technical problems when using our products and services.
Customer Care Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.

To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.

You should also be familiar with help desk software.

Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs and help customers use specific features

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customers

Monitor customer complaints on social media and reach out to pro...

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Job Details

⏰

Employment Type

Full-Time

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