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⏰ Full-time

Customer Care Senior Analyst

NTT DATA
Location πŸ“ Chennai, India
Posted πŸ“… June 03, 2026
Work Type ⏰ Full-time

Position Overview

Job Description

  • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
  • SME in Denial Management
  • Provide trend analysis of issues with their appropriate solutions to the respective supervisor.
  • Review remittance and action the claim for solution towards payment.
  • Respond to customer requests by phone and/or in writing to ensure timely resolution of unpaid and denied claims.
  • Adhere to SOP guidelines within established productivity standards.
  • Report changes identified on payer adjudication guidelines.
  • Knowledge on appeals management.
  • Attending meetings and in-service training to enhance Accounts Receivable knowledge, compliance skills, and maintenance of credentials.
  • Ensure complete adherence to TAT and SLA’s as defined by the customer
  • Maintaining patient confidentiality.
  • Required Skills for this role include:

  • 5+ yea...
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    Job Details

    ⏰
    Employment Type
    Full-time
    πŸ“Š
    Category
    Information and Record Clerks
    🏠
    Work Arrangement
    On-site
    πŸ“
    Location
    Chennai, India