Position Overview
Job Description
Provide customer support through inbound/outbound calls and emails to multiple clients. Handle customer concerns/complaints in a courteous and professional manner and within established guidelines and escalate as necessary. Demonstrate strong domain knowledge and communicate accurate information to the customers. Use ticketing system and other software to enter and maintain relevant data. Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets. Take product and industry specific quizzes on regular basis to exhibit strong command on domain. Meet all performance metrics on regular basis. Maintain data confidentiality. Share reports on daily performance.
We are looking for
Education: Graduation Experience: Minimum 1 year call center experience <...