Are you a professional, energetic communicator who thrives on delivering exceptional customer experiences in a fast-paced eCommerce environment?

Do you have a knack for resolving customer queries efficiently across multiple channels (phone, email, WhatsApp, and social media) while keeping every interaction professional and solution-focused?

Are you highly organised, calm under pressure, and able to coordinate seamlessly between customers, warehouse, and logistics teams to ensure every order lands perfectly?

Our client, a leading online retailer of premium imported food, beverages, and lifestyle products, is looking for a dedicated Customer Care Representative to join their growing Cape Town team.

This role is central to delivering exceptional end-to-end customer experiences – from first enquiry through to delivery – while working closely with warehouse, logistics, and internal teams in a dynamic, fast-moving eCommerce environment.

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