Customer Care Professional-T3-I

Gurugram, HR, India(Hybrid)

**Job Description**

We are looking for a colleague who is passionate about customers and interested in owning all aspects of customer relationships. In this role, the successful candidate will ensure extraordinary service by promptly and accurately responding to requests from merchants, onboarding the merchant accounts on the system, evaluating and analyzing merchant account information and recommending tailored solutions to merchants that add value to their business.

**Responsibilities**

+ The position is responsible for providing quality and timely completion of Merchant requests related to Banking Updates/Maintenance on existing merchant accounts/New Account set-ups, payments research and account reconciliation
+ Requires the handling of outbound and inbound calls to and/or from Financial Institutions, Merchants, and internal customers.
+ Provide service & support to Mercha...