About the role
We are looking for a friendly, energetic, and reliable Customer Care Assistant to join our team. This is an entry-level role ideal for someone who enjoys helping people, communicating clearly, and creating a great customer experience. You will be the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring clients feel valued and supported throughout their journey.

Responsibilities:

• Respond to customer inquiries via WhatsApp, phone, email, and social media.
• Assist customers with product/service information and pricing.
• Capture customer details accurately (name, contact info, requirements).
• Handle customer complaints professionally and escalate when needed.
• Follow up with customers on quotes, orders, and feedback.
• Maintain a positive and helpful attitude in all interactions.
• Work closely with the sales and production ...