As a Customer Care Officer, you will be the frontline ambassador of our organization, delivering timely, accurate, and empathetic support to both internal and external customers. If you enjoy solving problems, communicating with people, and working in a company awarded as Great Place To Work certified environment, this role is for you.

• Serve as the first point of contact for Members of the Public, handling enquiries professionally and confidently.
• Build strong understanding of customer needs, anticipate concerns, and deliver solutions with customer satisfaction as a priority.
• Provide clear explanations and take ownership of issues through effective follow‑up and resolution.
• Accurately document all interactions in the designated case management system.
• Maintain high standards of communication, empathy, and professionalism in every interaction ...